I ordered an Ultra Clear Pool Cover, and the product received was gray. When asked, In The Swim said "that's the name given to the product by the manufacturer" and that, even though the description says "ultra clear", the picture is of a gray cover.
Other covers on the site that say "blue" really are blue, so why this item is described as "clear" when it is really "gray" is a bit of a mystery. While they did accept the return, I had to pay the return shipping cost myself.
I would not have done that except Amazon offered to issue a credit for that cost. I do not recommend doing business with this company.
Review about: In The Swim Pool Cover.
Reason of review: Poor customer service.
Monetary Loss: $214.
Preferred solution: Full refund.
I didn't like: False advertising, Poor customer service.