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I ordered a FlowSkim Skimmer Basket. Showed a picture of a basket on their website. They sent the handle only. Then they claimed that is all that I ordered (at twice the amount for a basket).

I returned it and asked for a refund. They only refunded half the amount I paid. Or said they will, I haven't received it yet.

I found the same basket (with handle) for less at my local pool supply store. Stay away from this website. They also call themselves dr pool.

You don't know who you are dealing with and can't trust them. This was not a difficult or complex order.

Reason of review: Order processing issue.

Location: League City, Texas

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Rubi Ibd

Dear Customer,

We apologize for the inconvenience. On our product page under the add to cart option it does state that the basket is not included.

The product name it self is listed as FlowSkim Basket Handle. It maybe that you got charged a restocking fee.

Our return policy states that any returns after the 14 days from the original purchase date will be followed by a 20% restocking fee. The handling fee is non refundable.

Thank you,

-CS

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