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We bought a solar cover in June 2018 with a 7 year warranty. By August 5 th the solar cover blue bubble chips were collecting in my skimmer.

The cover was disingrating. Contacted and sent pictures to in the swim. They are not honoring the warranty said it’s normal wear and tear. In two months.

This is unacceptable. We will never buy anything from in the swim again!

Stay away from this company!!!!! Sad

Product or Service Mentioned: In The Swim Pool Cover.

Reason of review: Warranty issue.

Company wrote 0 private or public responses to the review from Sep 07.
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Anonymous
#1572906

I am currently having the same experience with in the swim. The complaints posted here about poor customer service are spot on...I'm surprised they're still in business with this level of incompetence and lack of understanding.

My solar cover less than 2 years old was also denied warranty.

I'm sure I'll get an "I'm sorry" here but they'll do nothing so don't bother. Ben S

Anonymous
to Ben S #1572968

No they won’t do anything! Below on Sept 8th (see below).

Told me to email bwilson@intheswim.

I emailed him and as of today 10/2 he still hasn’t responded! Disgusted with In The Swim!

ITSCUSTSERV
#1555771

To Whom It May Concern- I am sorry to hear you are having problems with your solar cover. If you would like I can help you out with your situation. Please email me at you earliest convenience Thank you, Brad M bwilson@intheswim.com

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