Product: In The Swim Pool Cover Clear all filters (0 of 6 reviews match)
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In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
This is my answer to this company after I bought a expensive 7 year pool cover and now they won't honor the warranty. Thank you for the helpful information about how to screw over customers when they have complied to all that was not covered under warranty. I will make...
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Anonymous
Barry Holmes

I had the exact same experience with the 8 year pool cover and have the same feelings you have. Their products have no warranty, buyer beware.

1.0
Product
In The Swim Pool Cover
I didn't like
  • Poor warranty service
  • Thier lack of customer service
#1135172
Reply to reviews
I ordered a pool cover and they sent the wrong one. I needed to close the pool for the season so I contacted them. They made me send pictures to verify they sent the wrong cover. Then I had to return the wrong cover. This took a week. 3 days after I got the message...
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1.0
Product
In The Swim Pool Cover
#1116768
Reply to reviews
May 10 2017, I purchased a winter cover for my in ground pool. The paper work looked right as far as the size 16X36. With overlap of 21X41. All of this looked right since I have order this size 5 times in the past. I stored this cover in my storage shed until Oct 8...
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2.4
Product
In The Swim Pool Cover
I liked
  • Turn around time and price
I didn't like
  • Got wrong size and customer service was bad
  • Poor customer service
#1112570
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I purchased a solar cover with an 8 year warranty and even paid for an extra year.Their customer service is awful, they have no phone number, you have to contact them via email only. They do not respond to the first or second request for service. The cover I purchased...
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Product
In The Swim Pool Cover
#1100763
Reply to reviews
I was denied any kind of coverage, they had every excuse not to pay out any kind of compensation. I used to buy cheaper solar covers that last 2-3 seasons but now I'm thinking that's the way to go...buy a less expensive cover, when it craps out...throw it away. Why pay more and have it give out in the same time frame when the pool...
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2.3
Product
In The Swim Pool Cover
I didn't like
  • Poor warranty service
#1095167
Reply to reviews
I ordered an Ultra Clear Pool Cover, and the product received was gray. When asked, In The Swim said "that's the name given to the product by the manufacturer" and that, even though the description says "ultra clear", the picture is of a gray cover. Other covers on the...
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ITSCUSTSERV
ITSCUSTSERV

Dear Customer,We are very sorry to hear that you are unsatisfied with the cover. The listing has the information and a photo is shown to make it known. The listing states "Fea...

Anonymous
Jr in Orlando

First "clear" is not a color. An object must reflect light in order to have a color. Second, in the Amazon ad, there are questions which directly address the fact this produ...

1.0
Product
In The Swim Pool Cover
I didn't like
  • False advertising
  • Poor customer service
#1045525
Reply to reviews