Product: In The Swim Pool Cover Clear all filters (0 of 9 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
So when you’re losing a hundred little blue dots a day, they blame it on your pool chemistry. How convenient since they don’t live locally for you to even take a sample over to prove them wrong. You know they’re selling junk when they advertise on their site it takes...
Read more
Anonymous
Anonymous

I had the same exact problem with the solar cover, lasted 1 year on 7 year warranty. Sent pictures and never got a response, had to keep calling and then they said it wasn't c...

Anonymous
Anonymous

Yup, same experience with the solar cover. Do yourself a favor and purchase elsewhere. Their customer service was so bad during this process that i was sure they were preparin...

2.2
Product
In The Swim Pool Cover
I liked
  • Selection
I didn't like
  • Useless warranties
#1353865
Reply to reviews
In The Swim - Horrible Customer Service
In The Swim - Horrible Customer Service
In The Swim - Horrible Customer Service
In The Swim - Horrible Customer Service
In The Swim - Horrible Customer Service
By August 5 th the solar cover blue bubble chips were collecting in my skimmer. The cover was disingrating. Contacted and sent pictures to in the swim. They are not honoring the warranty said it’s normal wear and tear. In two months. This is unacceptable. We will...
Read more
Anonymous
Ben S

I am currently having the same experience with in the swim. The complaints posted here about poor customer service are spot on...I'm surprised they're still in business with t...

ITSCUSTSERV
ITSCUSTSERV

To Whom It May Concern- I am sorry to hear you are having problems with your solar cover. If you would like I can help you out with your situation. Please email me at you earl...

1.0
Product
In The Swim Pool Cover
#1349381
Reply to reviews
I will never use this company have two items broken defective can't use & company will not do anything Order a solar cover defective sinks in pool doesn't keep pool warm-- will not replace or exchange.... ordered a pool cleaner Wanda pool cleaner was broken' Took many...
Read more
ITSCUSTSERV
ITSCUSTSERV

To Whom It May Concern- I am sorry to hear that you had some trouble with your orders. This is something I hate to hear and I would like to get more information about your sit...

Product
In The Swim Pool Cover
#1341074
Reply to reviews
In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
In The Swim - Bad company for Pool Covers
This is my answer to this company after I bought a expensive 7 year pool cover and now they won't honor the warranty. Thank you for the helpful information about how to screw over customers when they have complied to all that was not covered under warranty. I will make...
Read more
Anonymous
Barry Holmes

I had the exact same experience with the 8 year pool cover and have the same feelings you have. Their products have no warranty, buyer beware.

1.0
Product
In The Swim Pool Cover
I didn't like
  • Thier lack of customer service
  • Poor warranty service
#1135172
Reply to reviews
I ordered a pool cover and they sent the wrong one. I needed to close the pool for the season so I contacted them. They made me send pictures to verify they sent the wrong cover. Then I had to return the wrong cover. This took a week. 3 days after I got the message...
Read more
1.0
Product
In The Swim Pool Cover
#1116768
Reply to reviews
May 10 2017, I purchased a winter cover for my in ground pool. The paper work looked right as far as the size 16X36. With overlap of 21X41. All of this looked right since I have order this size 5 times in the past. I stored this cover in my storage shed until Oct 8...
Read more
2.4
Product
In The Swim Pool Cover
I liked
  • Turn around time and price
I didn't like
  • Got wrong size and customer service was bad
  • Poor customer service
#1112570
Reply to reviews
I purchased a solar cover with an 8 year warranty and even paid for an extra year.Their customer service is awful, they have no phone number, you have to contact them via email only. They do not respond to the first or second request for service. The cover I purchased...
Read more
Product
In The Swim Pool Cover
#1100763
Reply to reviews
I was denied any kind of coverage, they had every excuse not to pay out any kind of compensation. I used to buy cheaper solar covers that last 2-3 seasons but now I'm thinking that's the way to go...buy a less expensive cover, when it craps out...throw it away. Why pay more and have it give out in the same time frame when the pool...
Read more
2.3
Product
In The Swim Pool Cover
I didn't like
  • Poor warranty service
#1095167
Reply to reviews
I ordered an Ultra Clear Pool Cover, and the product received was gray. When asked, In The Swim said "that's the name given to the product by the manufacturer" and that, even though the description says "ultra clear", the picture is of a gray cover. Other covers on the...
Read more
ITSCUSTSERV
ITSCUSTSERV

Dear Customer,We are very sorry to hear that you are unsatisfied with the cover. The listing has the information and a photo is shown to make it known. The listing states "Fea...

Anonymous
Jr in Orlando

First "clear" is not a color. An object must reflect light in order to have a color. Second, in the Amazon ad, there are questions which directly address the fact this produ...

1.0
Product
In The Swim Pool Cover
I didn't like
  • False advertising
  • Poor customer service
#1045525
Reply to reviews