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I just went to order some chemical strips that were advertised FREE SHIPPING. GREAT..... After giving my credit card information and clicking check out........Lo and behold...up popped an $8.99 HANDLING fee. I did not click on place order; however, i bet many people do. I will never order from them in the future. Too bad for them....We have in the past spent a lot of money

on pool supplies. Now I see that in order to even enter a complaint, you must submit at least 100 words. This is outrageous. I will not be put off. I am even more annoyed now. The customer is at a total disadvantage with this company.

Reason of review: misleading advertising.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Location: Wakefield, Rhode Island

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Rubi Ibd

Dear Customer,

We apologize for the inconvenience you are facing with the 8.99 handling charge. As stated on our website, there is a handling charge on all items purchased through us.

Although, the actual shipping of the items is free of charge. Again, we apologize for the inconvenience.

Thank you,

CS

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