In The Swim - Misleading advertising on- line
I just went to order some chemical strips that were advertised FREE SHIPPING. GREAT..... After giving my credit card information and clicking check out........Lo and behold...up popped an $8.99 HANDLING fee. I did not click on place order; however, i bet many people do. I will never order from them in the future. Too bad for them....We have in the past spent a lot of money
on pool supplies. Now I see that in order to even enter a complaint, you must submit at least 100 words. This is outrageous. I will not be put off. I am even more annoyed now. The customer is at a total disadvantage with this company.
Reason of review: misleading advertising.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.
Location: Wakefield, Rhode Island
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Comments
Please avoid publishing any personal information and promotional content
Dear Customer,
We apologize for the inconvenience you are facing with the 8.99 handling charge. As stated on our website, there is a handling charge on all items purchased through us.
Although, the actual shipping of the items is free of charge. Again, we apologize for the inconvenience.
Thank you,
CS